Emmo E-Bike Delivery Service
We charge a minimum of $50 for delivery less than 25 kilometres from your closest Emmo dealer, and $2 per kilometre after 25 kilometers.
Emmo E-Bike Repair Service
Labour and parts are free of charge when the part is under warranty. If the warranty has expired, your local EMMO dealer labour hourly rate and parts will be applied. For our parts pricing, please check your local EMMO dealer.
Emmo E-Bike Roadside Assistance
We charge a minimum of $50 for roadside assistance less than 25 kilometeres from your closest Emmo dealer, and $2 per kilometre will be charged after 25 kilometres. If the e-bike is ano longer under warranty, extra labour or part will be charged.
Emmo Comprehensive One-Year Warranty
We offer a One-Year Repair or Replacement to the original owner on the frame, swing arm, motor and controller against manufacturer’s defect in workmanship and materials on all Emmo e-bikes and mobility scooters. The Manufacturer’s Comprehensive Warranty does not cover parts that include, but are not limited to, seats, plastic housings and shrouds, pitting, scratches and chips, brake pads, tires, tubes or damage due to lack of maintenance, accident, misuse or abuse. Damage incurred from floods, road salt and other foreign debris or chemicals are not covered by this comprehensive warranty.
Emmo Pre-Delivery Inspection (PDI)
This Pre-Delivery Inspection (PDI) offers a six-month warranty on original batteries and chargers, provided that they’ve been maintained as the e-bike or mobility scooter’s handbook instructed, and were not subjected to freezing temperatures.
Emmo Terms and Conditions
Your warranty is covered by the PDI. If you do not purchase the PDI, there is no Comprehensive Warranty Coverage—however, a 7-day Parts Warranty will be included. Please allow for a minimum of 24 hours for the PDI, so that test and trial runs can be conducted on the products to ensure all systems are safe and operable. We also ask that you allow at least 24 hours for warranty and estimate examination, and at least 5 business days for repair.
Buyer’s Responsibility: Before receiving delivery of your new Emmo product, you have inspected all surfaces for any defects or damages and agree that everything is in good working order. Drivers should read and follow rules that are issued by Ministry of Transportation regarding electric bike usage.
Returns or Exchanges: We accept returns or exchanges within 7 days, in new and un-used condition only. Customer is responsible for all shipping fees that may apply. The cost of the item minus the restocking fee is refunded once the product has been returned and is determined to be in new and unused condition. If the product has been used or damaged while in the possession of the customer, the product cannot be exchanged or returned for the future credit, unless authorized by Emmo Inc. or the Emmo dealer at a depreciated value. Re-stocking fee is 15% of the original price, not including taxes, freight or PDI.