You can pick up e-bikes at your local dealer or arrange for the e-bike to be delivered to you (additional charges may apply). Please note that e-bikes vary in size and weight, which will affect the way we transport the bike to you.
In the event a product arrives damaged, you are required to report any damage to Emmo Inc or the location you purchased from within 7 days of receiving the ebike, with pictures or videos for any shipping damage and proof of purchase. The cost of shipping for warranty parts will not be covered under warranty unless Emmo Inc agrees in writing to cover the shipping cost. Shipping damage is not covered by Emmo Inc if you choose your own shipping method or freight forwarder.If minor damage that is cosmetic only, you can note the damage on the Bill of Delivery prior to signing off on the shipment and notify Emmo Inc with pictures of the damage. You may be required to ship the item to Emmo Inc before receiving a replacement item. If major damage that may affect the safety of operating the ebike, please refuse the shipment on the basis of the damage, note the damage on the Bill of Delivery, and notify Emmo Inc with pictures of the damage.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, you can then start to arrange the return shippng. You are responsible for return shipping and providing a tracking number to us. Items sent back to us without first requesting a return will not be accepted.
The return packages must include all original items sent with the ebike. Ebikes missing keys, chargers, or battery will be refused at your expense.
On all return and exchange items, a restocking fee of 20% will be withheld from the refund amount unless Emmo Inc has agreed to another arrangement in writing. The cost of the item minus the restocking fee will be refunded once the product has been returned and is determined to be in new and unused condition. Restocking fees are 20% of MSRP not including Taxes, Freight/Shipping or PDI. If the ebike was paid by financing, you are responsible for any cancellation fees or penalties charged by the third party financing company unless Emmo Inc has agreed to cover the fees in writing. The financing loan agreement will only be cancelled after Emmo Inc has received and approved the returned product.
Emmo Inc will not accept any ebike or parts returns or exchanges out of the original packaging, without prior notice of the return or exchange, or outside of the 7 days limit and may reject any products at your expense. Emmo Inc is not responsible for any additional damage that may occur during return shipping.
You can always contact us for any return question at email@example.com.