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Owner's Resources Return Policy Warranty

Owner’s Resources

Owner’s Manual, Assembly Video and How-To Guides

Terms & Policies

Warranty Policy, Return & Exchange, Shipping and more

Safety & Certifications

Explore our UL 2271 & UL 2849 safety certifications and what they mean for riders.

Batteries & Charging

Guidelines for eBike battery care and charging procedures

Troubleshooting

Find solutions and tips for eBike maintenance and issues

Popular Topics

EMMO Reviews from riders across canada

I’ve been using the Vegar Pro mainly for running errands and carrying items around the city, and it has been extremely practical. The bike feels very stable even when loaded, and the rear storage makes a big difference for daily use. Power assist is smooth and strong enough to handle extra weight without any issues. Riding position is comfortable and easy to control, especially in stop and go traffic. Battery range has been reliable for my needs and charging is simple. Overall, it’s a very functional e-bike that works well for both commuting and everyday tasks.



Model: EMMO Vegar Pro

Andrew K.

Fantastic!

I purchased two Emmo VGO C2 bikes and couldn’t be happier with the experience so far. The bikes are comfortable, easy to ride, and feel very stable on the road. Power delivery is smooth and makes riding enjoyable even on longer trips. We mainly use them for commuting and running errands, and they have been very reliable. Battery range has been more than enough for our needs and charging is straightforward. Overall, these bikes have exceeded our expectations.



Model: EMMO VGO C

Ross W.

I’ve been using the Trevo Pro mainly for city riding and daily errands, and it has been very comfortable and easy to live with. The bike feels stable and well balanced, even when stopping frequently or riding in traffic. Pedal assist is smooth and predictable, which makes longer rides less tiring. I also appreciate the upright riding position and how natural it feels to control. Battery range has been reliable for my needs and charging is simple. Overall, it’s a practical and enjoyable e-bike for everyday use.



Model: EMMO Trevo Pro

Michael P.

Aiden, Ahmad, Waris and the ladies are all amazing and extremely helpful. They explained everything clearly and made sure I was comfortable with the bike before leaving. The Zone II itself rides very smoothly and feels powerful and stable on the road. It’s comfortable for daily commuting and longer rides, and the handling feels very confident. Battery life has been solid so far and meets my expectations. Overall, a great experience and a great bike. Highly recommend Emmo for both the product and service.



Model: EMMO Zone II

Tasifuddin C.

I bought the VMO Pro mainly for daily rides around the city and commuting to work. The bike feels very stable and solid, even on rougher roads. Pedal assist is smooth and responsive, which makes longer rides much easier and more enjoyable. I really like how comfortable the riding position is and how easy it is to handle in traffic. Battery range has been reliable for my needs and charging has been simple. Overall, it feels like a well-built bike that fits perfectly into my daily routine.



Model: EMMO VMO Pro

Natalie F.

Can’t find your answer here?

Our customer care team is here for you.

For Sales

1-888-510-5979 (Toll Free) sales@emmo.ca

For Services

1-888-217-1217 (Toll Free) service@emmo.ca
Contact Us

FAQs

Typical e-bikes can travel about 25–80 km per charge, depending on battery size and riding conditions. EMMO’s long-range e-bikes offer extended distances of 40–160 km, while Ultra Long Range Dual Battery models can exceed 200 km on a single charge. Actual range varies with carrying weight, terrain, temperature, and assist level.

To maximize range, use pedal assist whenever possible, keep tires properly inflated, and avoid using full throttle on steep hills — it’s less energy-efficient and will reduce your riding range.

Most EMMO batteries take about 3–8 hours for a full charge. Charging time may vary depending on the battery capacity and charger output — larger-capacity models may take slightly longer. Always follow the instructions in the owner’s manual to charge the battery.

It’s generally safe when using certified lithium batteries like EMMO’s SafeSeal™ packs. Charge the battery in a well-ventilated area, keep the charger away from flammable surfaces, and do not leave the battery unattended while charging. For best battery health and safety, unplug the charger once charging is complete.

Start by confirming the outlet works, fully reseating the charger at both the wall and the bike/battery, and checking the charger’s indicator light for normal behavior.

Next, take a quick look at the charging port and pins for dust, moisture, or a loose fit, and make sure the battery is properly locked/seated (if it’s removable). If you have access to a known-good compatible charger, try it to help confirm whether the issue is with the charger or the battery.

If a battery has been stored without charging for a long time, it may be deeply discharged, and recovery depends on its condition and age. For testing or service, find your nearest dealer at https://emmo.ca/pages/locations or contact our service team at 1-888-217-1217 or service@emmo.ca.

You can visit any authorized EMMO dealer across Canada for service, parts, and warranty support. Find your nearest dealer on https://emmo.ca/pages/locations or contact customer service (1-888-510-3666 Toll Free; info@emmo.ca) for assistance.

Yes, authorized Emmo dealers typically offer service and repairs for Emmo e-bikes and e-scooters. Services often include tune-ups, brake adjustments, diagnostics, and battery-related support, with availability varying by location and model. To find a nearby authorized dealer, visit https://emmo.ca/pages/locations.

Yes. In addition to electric bikes, our stores carry e-scooters, mobility scooters, and even electric dirt bikes — plus genuine parts and accessories.

Before buying an e-bike, start by matching the bike to how you’ll actually use it.

1) Your needs
Think about your main purpose: commuting, food delivery, running errands, or leisure riding. Longer daily distances, heavier loads, frequent stops, hills, and colder weather can all increase how much range you’ll want.

2) The style you want
Different styles fit different priorities:
• Scooter-style e-bikes are often chosen for comfort, step-through convenience, and everyday practicality: https://emmo.ca/collections/electric-scooter-ebike
• Motorcycle-style e-bikes are popular for a more performance-focused feel and bold styling: https://emmo.ca/collections/electric-motorcycle-style-ebike
• Electric bicycles are a great fit if you still want the familiar feel and fun of pedalling: https://emmo.ca/collections/electric-bikes

3) Safety and certification
Look for safety certifications such as UL certification, along with practical battery safety design features (for example, EMMO SafeSeal™ Battery).

4) Local support
Having nearby service and parts support can make ownership simpler, especially for tune-ups and warranty help. You can find a nearby EMMO location here: https://emmo.ca/pages/locations

Other factors like budget, power, and warranty coverage also matter.