By purchasing any of our products—whether from our website, retail stores, authorized dealers, or third-party platforms—and/or by accessing or using our website (including registering an account, downloading information, or interacting with our online services), you acknowledge that you have read, understood, and agree to comply with the following terms and conditions.

1. General Agreement

The product(s) comply with federal regulations for this product category in Canada and with applicable provincial regulations in the region of sale at the time of purchase. In jurisdictions where the product(s) may not be compliant, the buyer acknowledges this possibility and accepts full responsibility for its use. The buyer is solely responsible for understanding and complying with all applicable laws, regulations, and bylaws related to the operation and use of this product in their local area. If the product(s) are capable of going faster than the applicable legal speed limit, the seller is not responsible for the speed at which the driver operates the vehicle.

Any future changes to legislation or regulatory classification that affect where or how the product(s) may be used will be outside the control of the seller and shall not constitute valid grounds for return, refund, or compensation. Such changes do not imply any defect or misrepresentation of the product(s) at the time of sale.

By completing your purchase, the buyer confirms and agrees to assume full responsibility for the lawful use of the product(s) under both current and future legal frameworks, and agrees to adhere to EMMO’s policies, including those related to returns, exchanges, and warranty.

2. Pricing, Currency, and Promotions

• Canadian Orders: All prices are in Canadian dollars (CAD). Listed prices do not include shipping fees or HST, which will be calculated at checkout.
  
  U.S. Orders: All prices are in U.S. dollars (USD) and include the applicable tariff and customs fees. The final price, including shipping, represents the total cost delivered to your door.
  
  Promos and Discounts: Our Services may advertise promotional discounts, coupon codes, and other offers to be applied at checkout. These cannot be applied to prior or completed transactions and must be used at the time of purchase. Unless otherwise stated, promo codes and discounts:
  

Cannot be combined with other offers or subscription orders.

May only be used by consumers, not by resellers, wholesalers, or practitioners.

Will not remain valid if expired or discontinued, even if still visible on the Site.

3. Financing Purchases

If the product was financed, the buyer is responsible for any cancellation fees charged by the financing company unless EMMO agrees to cover these fees in writing.

4. Order Confirmation

Upon placing an order, you may be required to provide identification and proof of shipping address for verification purposes.

5. Shipping & Pre-Delivery Inspection (PDI)

If PDI is included in your purchase, the EMMO dealer will assemble and inspect your vehicle before pick-up, ensuring all systems are safe and operational. Please allow a minimum of 24 hours for the PDI process, which includes testing and trial runs.

If PDI is not included, your vehicle will arrive boxed, approximately 80–90% assembled. You are fully responsible for completing the remaining assembly correctly and safely, and you assume all risks of injury, property damage, or death arising from improper assembly.

6. Shipping Damage

Damage must be reported within 7 days of delivery, with photos or videos and proof of purchase.

• Minor cosmetic damage: Accept the shipment, note the issue on the Bill of Delivery, and notify EMMO.
• Major safety damage: Refuse the shipment, note the issue on the Bill of Delivery, and notify EMMO immediately.

Return shipping costs for warranty parts are the buyer’s responsibility unless otherwise agreed in writing by EMMO.

7. Performance Disclaimer and Product Updates

All stated performance figures (range, speed, load capacity, etc.) are estimates only and not guaranteed. Actual performance may vary significantly depending on terrain, weather, load, riding style, and battery condition.

EMMO reserves the right to change or substitute parts, suppliers, or manufacturing processes at any time with components of equal or greater quality. Such changes do not constitute grounds for return, refund, or compensation.

8. Warranty Claims

For purchases made through a local dealer, please contact them directly for warranty service (Locate your EMMO Dealer Shop).

For online purchases, contact EMMO Customer Support (1-888-217-1217 / service@emmo.ca) or complete the warranty claim form on our website.

9. Modification Disclaimer

Any unauthorized alteration, modification, or disassembly—including changes to the electrical system, controller, battery, or structural components—may affect the safety and performance of the product, will void the warranty, and shall be at the user’s sole risk.

10. Battery, Charger, and Product Life Expectancy

Many components of any bike, ebike, etrike, or similar vehicle have a rated lifetime recommended by the manufacturer, and while proper care and maintenance may allow some components to last longer, the following information should be used as general guidelines: 

• Lead-Acid Battery: 2 years (500 cycles). Must undergo annual capacity and safety testing by an authorized technician.
• Lithium-Ion Battery: 4 years (1000 cycles). Must undergo annual capacity and safety testing by an authorized technician.
• Charger: 4 years. Must undergo annual functionality and safety testing by an authorized technician.

All component lifespans assume normal use and proper maintenance. The entire vehicle (any bike, ebike, etrike, or similar vehicle) must be inspected by an authorized technician at least once every 6 months. You assume full responsibility to perform a pre-ride safety check before each ride.

Components that have exceeded their rated service life—or that no longer provide expected performance—should be replaced to ensure safety and reliability.

Failure to comply with these inspection and maintenance requirements may lead to injury, property damage, or death. The buyer assumes full responsibility for all risks associated with use.

11. Used, Demo, or Refurbished Items

All used, demo, or refurbished products are final sale, provided strictlyAS-IS, without any guarantee as to their condition. By purchasing such items, the buyer acknowledges their condition and assumes all risks of use, including risks of malfunction, injury, or property damage.

12. Assumption of Risk

Riding any bike, ebike, etrike, or similar vehicle involves inherent risks, including falls, collisions, equipment failure, and road or traffic hazards. These risks may result in property damage, injury, or death. By purchasing and using our products, you acknowledge and voluntarily assume all such risks, whether known or unknown, even if caused in part by the negligence of EMMO or others.

We strongly recommend, and in some jurisdictions the law requires, wearing a properly fitted helmet and protective gear. The buyer is solely responsible for compliance with all applicable safety requirements.

13. Limitation of Liability

EMMO is not liable for any indirect, incidental, special, or consequential damages, including loss of profits, goodwill, data, or other intangible losses, arising from the use or inability to use our products.

Maximum Liability: In no event shall EMMO’s total liability exceed the greater of: Fifty dollars ($50), or the total amount paid by you to EMMO in the twelve (12) months preceding the claim.

14. Indemnification and Waiver of Subrogation

You agree to indemnify, defend, and hold harmless EMMO, its officers, employees, agents, and partners from any third-party claims, damages, losses, or expenses (including reasonable attorneys’ fees) related to your purchase, use, or misuse of our products, your violation of these Terms, or your violation of applicable law.

You further agree that your insurance provider shall waive any right of subrogation against EMMO and its affiliates. You are responsible for ensuring your insurance policies include such waiver of subrogation.

15. Dispute Resolution and Arbitration

Except where prohibited by law, all disputes shall be resolved through binding arbitration.

Arbitration: Conducted by a neutral arbitrator rather than a judge or jury.

Waiver of Class Actions: You agree that disputes may only be brought in your individual capacity and not as part of a class or collective action.

Time Limit: Claims must be filed within one (1) year of the event giving rise to the claim or be permanently barred.

16. Governing Law

These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict of law principles.

17. Entire Agreement

These Terms, together with any incorporated policies (including warranty and return policies), constitute the entire agreement between you and EMMO regarding the purchase and use of our products.

18. Contact Us

For questions, claims, or additional information regarding these Terms, please contact us:

By Email: info@emmo.ca

By Phone: (905) 281-3666   /  Toll-Free: 1-888-510-3666

1224 Dundas Street E, Unit 6,

Mississauga, ON L4Y 2C5 Canada

At EMMO, we understand the importance of delivering your electric bike in a timely and efficient manner. That’s why we have developed the following shipping policy to ensure a seamless experience for our customers.

a) EMMO ships electric bikes across Canada. Orders can not be shipped to PO box. Please contact our customer support team via order@emmo.ca for orders to be shipped outside of Canada.

b) You can pick up e-bikes at your local dealer or arrange for the e-bike to be delivered to you (additional charges may apply). Please note that e-bikes vary in size and weight, which will affect the way we transport the bike to you.

c) Shipping costs for electric bikes will be calculated at checkout based on the shipping destination and the size and weight of the electric bike. Shipping costs are non-refundable.

d) On average, available items will be shipped out within 2 business days. Extra processing time is required for customised items, assembled items or orders with special requests.

e) Delivery times will vary based on the shipping destination. Once your electric bike has been shipped, you will receive a tracking number so you can follow its progress. On average, delivery time within the Canada is 2-4 business days.

f) Any changes that you make regarding shipping once the item is shipped, including but not limited to changing the address, putting an order on hold, or updating shipping settings/preferences may delay your receipt of the Products and replacement Products and/or refunds. If you would like to change the color or size of your ebike, you must do so prior to your order being shipped.

g) Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of the third-party shipping carriers.

h) In the unlikely event that a product arrives damaged, you are required to report any damage to Emmo Inc or the location you purchased from within 7 days of receiving the ebike, with pictures or videos for any shipping damage and proof of purchase. The cost of shipping for warranty parts will not be covered under warranty unless Emmo Inc agrees in writing to cover the shipping cost. Shipping damage is not covered by Emmo Inc if you choose your own shipping method or freight forwarder. If minor damage that is cosmetic only, you can note the damage on the Bill of Delivery prior to signing off on the shipment and notify Emmo Inc with pictures of the damage. You may be required to ship the item to Emmo Inc before receiving a replacement item.

If major damage that may affect the safety of operating the ebike, please refuse the shipment on the basis of the damage, note the damage on the Bill of Delivery, and notify Emmo Inc with pictures of the damage.

i) You will be responsible for paying for your own shipping costs for returning your item. We advise using a traceable shipping method and obtaining shipping insurance. We cannot guarantee that we will receive the item you are attempting to return.

ii) Returns and Exchanges: Please refer to our return and exchange policy for more detailed instructions on how to return or exchange your purchase.

At EMMO, we highly value your satisfaction and strive to ensure that every purchase meets your expectations. In the rare case that it doesn't meet your needs, we want you to shop with confidence, knowing that our return policy is designed to provide you with a hassle-free experience.

Effective Return Period:

Electric Bikes: Eligible products can be returned within 30 days of receipt. This policy applies to products purchased directly from our online store.

Parts & Accessories: Eligible Parts & Accessories can be return within 7 days of receipt. This policy applies to products purchased directly from our online store. Non-EMMO accessories, including but not limited to THULE and QUADLOCK are FINAL SALE, and not eligible for return.

Return Conditions:

Unopened EBikes:
You can return bikes in new, unused condition and in their original packaging for a $149 return shipping fee (per bike). No restocking fee will apply in this case.

Used Ebikes:
If you've used the product but it has a total usage of 32 km or less, it may be returned if it is free of any damages with all parts and accessories included and packaged in its original packaging. The return shipping fee of $149 (per bike)  and a 20% restocking fee (per bike) will be deducted from your refund amount.

Parts & Accessories:
You can return parts and accessories within 7 days of delivery, provided they are in new, unused condition, with all original packaging and components intact. A 20% restocking fee will apply. Return shipping costs are the responsibility of the customer. Items that are used, damaged, or missing parts may not be eligible for return.

Return Shipping Fee:
A flat rate of $149 (per bike for bikes) / $14.99 (per package for parts and accessories) will be charged for return shipping. This fee will be deducted from your refund amount.
The original shipping fee paid on the order is non-refundable.
EMMO is not responsible for any damages incurred during return shipping or for any products returned without prior notification.

Restocking Fee:
No restocking fee for eligible e-bikes or equipment that are new and unused.
A restocking fee of 20% of the original purchase price (per bike) applies for used e-bikes that have a total usage of 32 km or less.
A restocking fee of 20% of the original purchase price applies to eligible returned parts and accessories, provided they are unused, in original packaging, and returned within the allowed return period.

Duties and Fees:
If Customs authorities decline to refund or release duties due to the condition of the returned vehicle, all applicable duties, tariffs, and brokerage fees incurred on the original import will be deducted from the refund amount.

Return Process:
You must email us at order@emmo.ca or submit a return request form to initiate a return. The following information is required: original order number, your name, phone number, pictures of both sides of the bike and the display to show the mileage, and the reason for the return
Once the return is authorized, the product must be shipped back to us. After we receive and inspect the product, we will process your refund. The return shipping fee and any applicable restocking fee will be deducted from your refund amount.
If the returned item is damaged or has missing parts, the return may be rejected at your cost.

Dealer Purchases:
If you purchased the product from one of our authorized dealers, the dealer's return policy will apply. Please refer to the dealer’s specific return policy for details.

Order Cancellations:
Orders canceled before shipment will receive a full refund with no cancellation fee. If the order has already been shipped and a tracking number has been provided, you will be responsible for the return shipping fee, and the original shipping fee will be non-refundable. If the purchase was made through financing (e.g., Affirm), a 10% cancellation fee will apply.

Order Changes:
Once an order is placed, it cannot be modified. This includes any changes to the product model, color, size, or shipping address. To ensure accuracy, please double-check all details before completing your purchase. If a change is needed after placing your order, you may need to proceed with a cancellation and place a new order, subject to the cancellation and return policies outlined above.

If you need any help in initializing a return or exchange, please contact us.

Email: order@emmo.ca
Toll-Free: 1-888-510-3666

By purchasing any Emmo Inc products or other brand items sold by Emmo Inc, the customer agrees to the policies and procedures outlined below.

Terms and conditions apply for eligibility of warranty. Please refer to Terms and Conditions.

The warranty is extended to the original owner with the original purchase paperwork, and does not cover the purchase of products sold by Emmo Inc that is not an electric bike, electric scooter ebike, electric motorcycle style ebike, or electric mobility scooter. Any defective parts will be covered by the manufacturer under the warranty policy. If the unit is repaired at the original store of purchase and a Pre-Delivery Inspection (PDI) was included with the original order, the labour cost for warranty repairs will also be covered unless otherwise stated. However, if the unit was purchased from a different store, or PDI was not included at the time of purchase, the labour cost for any warranty repair will be the customer’s responsibility.

Warranty Period

Electric bikes (Bicycle style):

Frame: 2 years (up to 4000km)
Motor: 2 years (up to 4000km)
Battery & Charger: 1 year (up to 4000km)
Controller and other components: 1 year (up to 4000km)

Electric Scooter E-Bike, Electric Motorcycle Style E-Bike, Caofen F80 Electric Dirt Bikes, and Electric Mobility Scooters:

Frame: 2 years (up to 6000km)
Motor: 1 year (up to 6000km)
Controller: 1 year (up to 6000km)
Battery & Charger: 6 months
Other components: 1 year (up to 6000km)

Warranty Coverage:

The warranty covers any manufacturing defects in materials and workmanship.

The Warranty covers the replacement of any defective lithium-ion battery (the "Battery"), frame, forks, stem, handlebar, headset, seat post, saddle, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware (each referred to as a "Covered Component").

Items Not Covered:

• The warranty does NOT cover such parts, including, but not limited to: seats, plastic housings and shrouds, pitting, scratches and chips, tires, tubes, brake pads, brake rotors, cables and housing, grips, chain, and spokes.
• Normal wear and tear parts NOT covered: Any damage or deterioration of Covered Components due to normal wear and tear is not covered.
• Damage due to lack of maintenance, accident, misuse or abuse is NOT covered by the comprehensive warranty.
• Damage incurred from water, road salt, and other foreign debris or chemicals is NOT covered by the comprehensive warranty.
• If the unit was purchased from a different store, or PDI was not included at the time of purchase, the labour cost for any warranty repair will be the customer’s responsibility.
• Batteries and chargers have a valid warranty provided they are used and maintained as instructed and not subjected to freezing temperatures.

Certain conditions that may limit or completely void the warranty of your e-bike are:

1. Altering the ebike from its original design or its intended use, eg: pulling a trailer, as a delivery vehicle or any commercial use.
2. Service or replacement of parts not performed by an authorized Emmo dealer/e-bike technician.
3. For Lithium models, the chargers must match the lithium batteries. Emmo Inc. is not responsible for any damage resulting from using another brand or voltage of charger.
4. Emmo Inc. is not responsible for items modified from its intended use or purpose resulting in damage to the ebike or injury to the customer or third party.

Warranty - Purchased Parts:

This warranty covers any defects in materials or workmanship of the bike's parts. If any issues arise within 90 days of purchase, Emmo will repair or replace the defective part(s) free of charge.

The warranty DOES NOT cover

• Normal wear and tear, intentional damage, or
• Damage caused by improper use, lack of maintenance, accident or abuse.
• Damage incurred from water, road salt and other foreign debris or chemicals.
• All lead-acid batteries and lithium batteries sold but not installed by Emmo are final sale – NO return, NO exchange, and NO warranty.

All covered items must have a valid warranty sticker. For Lithium models, the chargers must match the lithium batteries. Emmo is not responsible for any damage resulting in using another brand or voltage of charger or using an Emmo item with items that are not sold by Emmo Inc.

The labour of any warranty repair will be covered by the original store that the part was purchased from only when it is being repaired at said store. For repairs that are done on items that are not from Emmo Inc, the warranty coverage does not apply.

*As the warranty policy and coverage may vary among Emmo dealers. Please consult your local Emmo dealer for more details of the parts warranty policy.

Warranty Extension:

Please consult your Emmo dealer for more details of the extended warranty plan.

• 1-Year Extended Warranty:The extended warranty plan is an extension to the comprehensive manufacturer warranty. It covers nearly all items covered under the comprehensive manufacturer warranty, except for batteries. It follows the same terms and conditions as the comprehensive manufacturer warranty.

Warranty Claim Procedures:

A valid proof of purchase is required for any warranty claim.

In the event of any defect or malfunction, please contact the authorized Emmo dealer where you purchased the bike or our customer support team immediately. You can also submit a warranty claim online by filling in the warranty claim form.

After reviewing the information submitted, Emmo will determine warranty eligibility. In the event Emmo determines a covered component is defective, Emmo will, as your sole and exclusive remedy and in Emmo’s sole discretion: (a)Repair the defective covered component free of charge with new or refurbished parts; or (b) replace the defective covered component with a refurbished one; or (c) replace the defective covered component with a new component.

Further inspection may be needed before determining the warranty eligibility, or the broken component may need to be repaired by Emmo. In these cases, you are required to bring the part/bike to your Emmo dealer as instructed. If you are not able to bring the bike/part to the location you purchased from, you may be required to ship the item and a copy of your purchase paperwork to Emmo before receiving a replacement item. You are responsible for shipping to Emmo Inc.

If you have any questions, please contact your local Emmo dealer or contact Emmo service team at service@emmo.ca.

At Emmo.ca, accessible from www.emmo.ca, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by emmo.ca and how we use it.If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in emmo.ca. This policy is not applicable to any information collected offline or via channels other than this website. Our Privacy Policy was created with the help of the Privacy Policy Generator.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud

Log Files

emmo.ca follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, emmo.ca uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

For more general information on cookies, please read "What Are Cookies".

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of emmo.ca.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on emmo.ca, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that emmo.ca has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

emmo.ca's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

emmo.ca does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.