Terms of Purchase and Use

By purchasing any of our products—whether from our website, retail stores, authorized dealers, or third-party platforms—and/or by accessing or using our website (including registering an account, downloading information, or interacting with our online services), you acknowledge that you have read, understood, and agree to comply with the following terms and conditions.

1. General Agreement

The product(s) comply with federal regulations for this product category in Canada and with applicable provincial regulations in the region of sale at the time of purchase. In jurisdictions where the product(s) may not be compliant, the buyer acknowledges this possibility and accepts full responsibility for its use. The buyer is solely responsible for understanding and complying with all applicable laws, regulations, and bylaws related to the operation and use of this product in their local area. If the product(s) are capable of going faster than the applicable legal speed limit, the seller is not responsible for the speed at which the driver operates the vehicle.

Any future changes to legislation or regulatory classification that affect where or how the product(s) may be used will be outside the control of the seller and shall not constitute valid grounds for return, refund, or compensation. Such changes do not imply any defect or misrepresentation of the product(s) at the time of sale.

By completing your purchase, the buyer confirms and agrees to assume full responsibility for the lawful use of the product(s) under both current and future legal frameworks, and agrees to adhere to EMMO’s policies, including those related to returns, exchanges, and warranty.

2. Pricing, Currency, and Promotions

Canadian Orders: All prices are in Canadian dollars (CAD). Listed prices do not include shipping fees or HST, which will be calculated at checkout.

U.S. Orders: All prices are in U.S. dollars (USD) and include the applicable tariff and customs fees. The final price, including shipping, represents the total cost delivered to your door.

Promos and Discounts
Our Services may advertise promotional discounts, coupon codes, and other offers to be applied at checkout. These cannot be applied to prior or completed transactions and must be used at the time of purchase. Unless otherwise stated, promo codes and discounts:

  • Cannot be combined with other offers or subscription orders.

  • May only be used by consumers, not by resellers, wholesalers, or practitioners.

  • Will not remain valid if expired or discontinued, even if still visible on the Site.

3. Financing Purchases

If the product was financed, the buyer is responsible for any cancellation fees charged by the financing company unless EMMO agrees to cover these fees in writing.

4. Order Confirmation

Upon placing an order, you may be required to provide identification and proof of shipping address for verification purposes.

5. Shipping & Pre-Delivery Inspection (PDI)

If PDI is included in your purchase, the EMMO dealer will assemble and inspect your vehicle before pick-up, ensuring all systems are safe and operational. Please allow a minimum of 24 hours for the PDI process, which includes testing and trial runs.

If PDI is not included, your vehicle will arrive boxed, approximately 80–90% assembled. You are fully responsible for completing the remaining assembly correctly and safely, and you assume all risks of injury, property damage, or death arising from improper assembly.

6. Shipping Damage

Damage must be reported within 7 days of delivery, with photos or videos and proof of purchase.

  • Minor cosmetic damage: Accept the shipment, note the issue on the Bill of Delivery, and notify EMMO.

  • Major safety damage: Refuse the shipment, note the issue on the Bill of Delivery, and notify EMMO immediately.

Return shipping costs for warranty parts are the buyer’s responsibility unless otherwise agreed in writing by EMMO.

7. Performance Disclaimer and Product Updates

All stated performance figures (range, speed, load capacity, etc.) are estimates only and not guaranteed. Actual performance may vary significantly depending on terrain, weather, load, riding style, and battery condition.

EMMO reserves the right to change or substitute parts, suppliers, or manufacturing processes at any time with components of equal or greater quality. Such changes do not constitute grounds for return, refund, or compensation.

8. Warranty Claims

For purchases made through a local dealer, please contact them directly for warranty service (Locate your EMMO Dealer Shop).


For online purchases, contact EMMO Customer Support (1-888-217-1217 / service@emmo.ca) or complete the warranty claim form on our website.

9. Modification Disclaimer

Any unauthorized alteration, modification, or disassembly—including changes to the electrical system, controller, battery, or structural components—may affect the safety and performance of the product, will void the warranty, and shall be at the user’s sole risk.

10. Battery, Charger, and Product Life Expectancy

Many components of any bike, ebike, etrike, or similar vehicle have a rated lifetime recommended by the manufacturer, and while proper care and maintenance may allow some components to last longer, the following information should be used as general guidelines: 

  • Lead-Acid Battery: 2 years (500 cycles). Must undergo annual capacity and safety testing by an authorized technician.

  • Lithium-Ion Battery: 4 years (1000 cycles). Must undergo annual capacity and safety testing by an authorized technician.

  • Charger: 4 years. Must undergo annual functionality and safety testing by an authorized technician.

All component lifespans assume normal use and proper maintenance. The entire vehicle (any bike, ebike, etrike, or similar vehicle) must be inspected by an authorized technician at least once every 6 months. You assume full responsibility to perform a pre-ride safety check before each ride.

Components that have exceeded their rated service life—or that no longer provide expected performance—should be replaced to ensure safety and reliability.

Failure to comply with these inspection and maintenance requirements may lead to injury, property damage, or death. The buyer assumes full responsibility for all risks associated with use.

11. Used, Demo, or Refurbished Items

All used, demo, or refurbished products are final sale, provided strictly AS-IS, without any guarantee as to their condition. By purchasing such items, the buyer acknowledges their condition and assumes all risks of use, including risks of malfunction, injury, or property damage.

12. Assumption of Risk

Riding any bike, ebike, etrike, or similar vehicle involves inherent risks, including falls, collisions, equipment failure, and road or traffic hazards. These risks may result in property damage, injury, or death. By purchasing and using our products, you acknowledge and voluntarily assume all such risks, whether known or unknown, even if caused in part by the negligence of EMMO or others.

We strongly recommend, and in some jurisdictions the law requires, wearing a properly fitted helmet and protective gear. The buyer is solely responsible for compliance with all applicable safety requirements.

13. Limitation of Liability

EMMO is not liable for any indirect, incidental, special, or consequential damages, including loss of profits, goodwill, data, or other intangible losses, arising from the use or inability to use our products.

Maximum Liability: In no event shall EMMO’s total liability exceed the greater of: Fifty dollars ($50), or the total amount paid by you to EMMO in the twelve (12) months preceding the claim.

14. Indemnification and Waiver of Subrogation

You agree to indemnify, defend, and hold harmless EMMO, its officers, employees, agents, and partners from any third-party claims, damages, losses, or expenses (including reasonable attorneys’ fees) related to your purchase, use, or misuse of our products, your violation of these Terms, or your violation of applicable law.

You further agree that your insurance provider shall waive any right of subrogation against EMMO and its affiliates. You are responsible for ensuring your insurance policies include such waiver of subrogation.

15. Dispute Resolution and Arbitration

Except where prohibited by law, all disputes shall be resolved through binding arbitration.

  • Arbitration: Conducted by a neutral arbitrator rather than a judge or jury.

  • Waiver of Class Actions: You agree that disputes may only be brought in your individual capacity and not as part of a class or collective action.

  • Time Limit: Claims must be filed within one (1) year of the event giving rise to the claim or be permanently barred.

16. Governing Law

These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict of law principles.

17. Entire Agreement

These Terms, together with any incorporated policies (including warranty and return policies), constitute the entire agreement between you and EMMO regarding the purchase and use of our products.

18. Contact Us

For questions, claims, or additional information regarding these Terms, please contact us:

By Email: info@emmo.ca

By Phone: (905) 281-3666   /  Toll-Free: 1-888-510-3666

1224 Dundas Street E, Unit 6,

Mississauga, ON L4Y 2C5 Canada