Terms and Conditions

By placing an order on our website, you acknowledge that you have read, understood, and agree to comply with the following terms and conditions.

1. General Agreement

By completing your purchase, you agree to adhere to EMMO's policies, including those related to returns, exchanges, and warranty.

2. Order Confirmation

Upon placing an order, you may be required to provide identification and proof of shipping address for verification purposes.

3. Pricing and Shipping

  • Canadian Orders: Listed prices for products do not include shipping fees or HST. These will be calculated at checkout.

  • U.S. Orders: Product prices include a 25%-50% tariff and customs fees. The final price, including shipping, represents the total cost delivered to your door.

4. Shipping & Pre-Delivery Inspection (PDI)

If PDI is included in your purchase, the EMMO dealer will assemble and inspect your e-bike before pick-up, ensuring all systems are safe and operational. Please allow a minimum of 24 hours for the PDI process, which includes testing and trial runs.

If PDI is not included, your e-bike will arrive in a box, approximately 80-90% assembled, and you are responsible for completing the remaining assembly.

5. Battery and Charger

You must use the original EMMO charger for your e-bike. Ensure compatibility, as using an incompatible charger can pose serious safety risks. EMMO is not liable for any damage resulting from the use of incompatible chargers.

6. Warranty Claims

  • For purchases made through a local dealer, please contact them for warranty claims.
  • For online orders, contact EMMO Customer Support or fill out the warranty claim form on our website.

7. Shipping Damage

Report any damage to EMMO or your point of purchase within 7 days of receiving the e-bike. Include pictures or videos of the damage and proof of purchase. The cost of shipping for warranty parts will not be covered unless EMMO agrees in writing.

For minor cosmetic damage, note the issue on the Bill of Delivery before signing off on the shipment, and notify EMMO with pictures. You may need to ship the item back to EMMO before receiving a replacement.

For major damage affecting safety, refuse the shipment, note the damage on the Bill of Delivery, and notify EMMO with pictures.

8. Financing Purchases

If the e-bike was financed, you are responsible for any cancellation fees imposed by the financing company unless EMMO agrees to cover these fees in writing.

9. Used or Refurbished Items

Used or refurbished products are final sale and non-returnable unless agreed upon in writing by EMMO.

10. Limitation of Liability

EMMO Inc. is not liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses. In no event shall EMMO's total liability exceed the purchase price of the product in question. This limitation applies to all claims, whether based on warranty, contract, tort, or any other legal theory.