At EMMO, we understand the importance of delivering your electric bike in a timely and efficient manner. That’s why we have developed the following shipping policy to ensure a seamless experience for our customers.
    a) EMMO ships electric bikes across Canada. Orders can not be shipped to PO box. Please contact our customer support team via order@emmo.ca for orders to be shipped outside of Canada.
    b) You can pick up e-bikes at your local dealer or arrange for the e-bike to be delivered to you (additional charges may apply). Please note that e-bikes vary in size and weight, which will affect the way we transport the bike to you.
    c) Shipping costs for electric bikes will be calculated at checkout based on the shipping destination and the size and weight of the electric bike. Shipping costs are non-refundable.
    d) On average, available items will be shipped out within 2 business days. Extra processing time is required for customised items, assembled items or orders with special requests.
    e) Delivery times will vary based on the shipping destination. Once your electric bike has been shipped, you will receive a tracking number so you can follow its progress. On average, delivery time within the Canada is 2-4 business days.
    f) Any changes that you make regarding shipping once the item is shipped, including but not limited to changing the address, putting an order on hold, or updating shipping settings/preferences may delay your receipt of the Products and replacement Products and/or refunds. If you would like to change the color or size of your ebike, you must do so prior to your order being shipped.
    g) Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of the third-party shipping carriers.
    h) In the unlikely event that a product arrives damaged, you are required to report any damage to Emmo Inc or the location you purchased from within 7 days of receiving the ebike, with pictures or videos for any shipping damage and proof of purchase. The cost of shipping for warranty parts will not be covered under warranty unless Emmo Inc agrees in writing to cover the shipping cost. Shipping damage is not covered by Emmo Inc if you choose your own shipping method or freight forwarder. If minor damage that is cosmetic only, you can note the damage on the Bill of Delivery prior to signing off on the shipment and notify Emmo Inc with pictures of the damage. You may be required to ship the item to Emmo Inc before receiving a replacement item.

If major damage that may affect the safety of operating the ebike, please refuse the shipment on the basis of the damage, note the damage on the Bill of Delivery, and notify Emmo Inc with pictures of the damage.
    i) You will be responsible for paying for your own shipping costs for returning your item. We advise using a traceable shipping method and obtaining shipping insurance. We cannot guarantee that we will receive the item you are attempting to return.Returns and Exchanges:

   Please refer to our return and exchange policy for more detailed instructions on how to return or exchange your purchase.

At EMMO, we highly value your satisfaction and strive to ensure that every purchase meets your expectations. In the rare case that it doesn't meet your needs, we want you to shop with confidence, knowing that our return policy is designed to provide you with a hassle-free experience.

Effective Return Period:
Electric Bikes
Eligible ebikes can be returned within 30 days of receipt. This policy applies to bikes purchased directly from our online store.

Parts & Accessories
Eligible Parts & Accessories can be return within 7 days of receipt. This policy applies to products purchased directly from our online store. Non-EMMO accessories from, including but not limited to THULE and QUADLOCK are FINAL SALE, and not eligible for return.

Return Conditions:
Unopened EBikes: You can return bikes in new, unused condition and in their original packaging for a $149 return shipping fee (per bike). No restocking fee will apply in this case.

Used Ebikes: If you've used the product but it has a total usage of 32 km or less, it may be returned if it is free of any damages with all parts and accessories included and packaged in its original packaging. The return shipping fee of $149 (per bike) and a 20% restocking fee (per bike) will be deducted from your refund amount.

Return Shipping Fee:
A flat rate of $149 (per bike) will be charged for return shipping. The return shipping fee for parts and accessories will be determined by the the address. This fee will be deducted from your refund amount.
The original shipping fee paid on the order is non-refundable.

Restocking Fee:
No restocking fee for eligible e-bikes that are new and unused. A restocking fee of 20% of the original purchase price (per bike) applies for used e-bikes that have a total usage of 32 km or less. A restocking fee of 30% of original purchase price applies for parts and accessories.

Return Process:
You must email us at order@emmo.ca or submit a return request form to initiate a return. The following information is required: original order number, your name, phone number, pictures of both sides of the bike and the display to show the mileage , and the reason for the return.

Once the return is authorized, the product must be shipped back to us.

After we receive and inspect the product, we will process your refund. The return shipping fee and any applicable restocking fee will be deducted from your refund amount. If the returned item is damaged or has missing parts, the return may be rejected at your cost.

Dealer Purchases: If you purchased the product from one of our authorized dealers, the dealer's return policy will apply. Please refer to the dealer’s specific return policy for details.

Order Cancellations: Orders canceled before shipment will receive a full refund with no cancellation fee. If the order has already been shipped and a tracking number has been provided, you will be responsible for the return shipping fee, and the original shipping fee will be non-refundable.

 If you need any help in initializing a return or exchange, please contact us.

     Email: order@emmo.ca
     Toll-Free: 1-888-510-3666

By purchasing any Emmo Inc products or other brand items sold by Emmo Inc, the customer agrees to the policies and procedures outlined below.

Eligibility of warranty is subject to Terms and Conditions.
.
The warranty is extended to the original owner with the original purchase paperwork, and does not cover the purchase of products sold by Emmo Inc that is not an electric bike, electric scooter ebike, electric motorcycle style ebike, or electric mobility scooter.

Warranty Period
The warranty period is as follows:

Disclaimer

For Lithium models, the chargers must match the lithium batteries. Emmo is not responsible for any damage resulting from using another brand or voltage of charger.
     Emmo Inc is not responsible for items modified from its intended use or purpose resulting in damage to the ebike or injury to the customer or third party.

Warranty Claim Procedures

A valid proof of purchase is required for any warranty claim.

In the event of any defect or malfunction, please contact the authorized Emmo dealer where you purchased the bike or our customer support team immediately. You can also submit a warranty claim online by filling in the warranty claim form.

After reviewing the information submitted, Emmo will determine warranty eligibility. In the event Emmo determines a covered component is defective, Emmo will, as your sole and exclusive remedy and in Emmo’s sole discretion: (a)Repair the defective covered component free of charge with new or refurbished parts; or (b) replace the defective covered component with a refurbished one; or (c) replace the defective covered component with a new component.

Further inspection may be needed before determining the warranty eligibility, or the broken component may need to be repaired by Emmo. In these cases, you are required to bring the part/bike to your Emmo dealer as instructed. If you are not able to bring the bike/part to the location you purchased from, you may be required to ship the item and a copy of your purchase paperwork to Emmo before receiving a replacement item. You are responsible for shipping to Emmo Inc.

If you have any questions, please contact your local Emmo dealer or contact Emmo service team at service@emmo.ca.

At Emmo.ca, accessible from www.emmo.ca, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by emmo.ca and how we use it.If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in emmo.ca. This policy is not applicable to any information collected offline or via channels other than this website. Our Privacy Policy was created with the help of thePrivacy Policy Generator.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Third Party Privacy Policies

emmo.ca's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

• Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
• Request that a business delete any personal data about the consumer that a business has collected.
• Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

emmo.cadoes not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.